## Reaching Relab Support
We're here to help! Here are the best ways to contact us.
### Submit a Support Ticket (Fastest)
1. Go to our [Support page](/support)
2. Fill out the contact form with:
- Your email address
- Which product you need help with
- A detailed description of your issue
3. Submit and we'll respond within 24-48 hours
### Email
For general inquiries: **support@relab.com**
For privacy-related requests: **privacy@relab.com**
### When Contacting Support
Please include:
- Your operating system and version
- Your DAW and version
- Which Relab product(s) you're using
- A clear description of the issue
- Screenshots if relevant
- Any error messages you see
### Response Times
- **Standard tickets:** 24-48 business hours
- **Critical issues (no audio output):** Prioritized response
- **Business hours:** Monday-Friday, 9am-6pm GMT
### Self-Service Options
Many issues can be resolved quickly by:
- Browsing our [Help Center](/help)
- Checking the product manual
- Updating to the latest version